Tapping, scanning, and troubleshooting
A clear next step when something feels stuck.
8 articles
Tap your card with an iPhoneiPhone XS and later support background NFC tag reading.Tap your card with an Android phoneMany Android phones support NFC, but availability and antenna position vary by model.Scan the printed QR codeThe printed QR code is another way to open the card’s configured destination.My card will not tapFirst check whether the phone detects the NFC tag at all.My QR code will not scanGood light, a clean print, and enough distance for the whole code usually make scanning easier.Understand setup, disabled, and unavailable pagesA card-status page explains a routing or availability condition.Wrong destination or changes are not visibleStart by identifying whether you changed the physical design, profile content, profile default, or one card’s override.Browser, connection, and loading problemsNearvoQ needs a working internet connection for accounts, orders, profiles, and card destinations.