Here's exactly what happens after you place an order, and what to do if something isn't right.
After you order
Once your payment is confirmed on Stripe, you'll receive an email with your order reference. Our team reviews your design and destination link, and contacts you only if something needs fixing. We ship to the address you entered on the order page. If you don't complete checkout, you are not charged.
Production and shipping
We ship within the United States; international shipping isn't available yet. Standard shipping is $6.99 and free on orders of $49 or more. Addresses in Fargo, West Fargo and Moorhead get free local delivery. Production starts once your payment is confirmed. When your cards ship, we email you the tracking details where available.
Follow your order in Orders or use the private link in your order email. No account is needed for the email link. Each package has its own progress. Creating a shipping label does not mean the carrier has received it. Delivery estimates come from the carrier and may change. Local deliveries show updates from our team. An order sent in multiple packages is complete only after every package is delivered.
Custom products
Because every card is custom printed and programmed for you, we can't accept returns for change of mind once production has started. Please review your design preview carefully before confirming.
Damaged or defective cards
If a card arrives damaged, misprinted or doesn't work when tapped or scanned, contact us within 30 days of delivery with your order reference and a photo. We'll replace it at no cost.
Changing your destination later
Need your card to point somewhere new? Change it yourself in your account (My Cards). Each card has a permanent NearvoQ link, so it never needs reprinting or reprogramming.